State Farm® Insurance Agent Demetrike Wells-O'Brien

"Thank you, Dwight, for your wonderful review! We're thankful that you have trusted us to provide you with the best protection and the best value. - Demetrike Wells-O'Brien "

"Keenan, thank you for your kind words! We're glad you enjoyed a 5-star experience! - Demetrike Wells-O'Brien"

"Emily, thank you for your kind review! I am thrilled that Megan was able to help get a car insurance plan that worked for your daughter. Please, don’t hesitate to reach out if questions come up. – Demetrike"

"Thank you for your amazing feedback! It was truly a pleasure working with you, and your satisfaction means so much to us. –– Demetrike Wells-O'Brien State Farm "

"Thank you so much for sharing your experience, Ashley! We’re thrilled to hear how Megan’s caring approach and bubbly personality made such a positive difference for you during the process. We’re lucky to have her on our team! –– Demetrike Wells-O'Brien State Farm "

"Thank you, Sucaad, for recognizing Danielle’s dedication! We’re so glad she made your experience smooth and informative. Your trust means the world to us! –– Demetrike Wells-O'Brien State Farm "

"Thank you, Samantha, for the kind words! We’re so happy to be your go-to for insurance needs and look forward to continuing to assist you. –– Demetrike Wells-O'Brien State Farm "

"Hey Tia & Aries, Thank you so much for your kind words! I truly appreciate you taking the time to share your experience. It was a pleasure assisting you, and I'm happy to hear that you felt informed and supported throughout the process. At our agency, we strive to create a positive experience for our clients, and your feedback means the world to me. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We're here for you! Warm regards, Demetrike "

"Jonghyun, thank you for your kind review. I am so happy Megan could help you! Please reach out if you have questions. - Demetrike"

"Thank you so much for your kind words, Rebecca! We're thrilled Megan provided you with excellent service. She’s looking forward to assisting you next week! -Demetrike Wells-O'Brien State Farm Agent"

"Thank you, Thomas! I am so happy to hear that Danielle was helpful with your service needs. I’m glad you had a positive experience working with us. If you have questions in the future, please reach out. -Demetrike Wells-O'Brien State Farm Agent"

"Hi Carol, Thank you so much for your kind words and for taking the time to share your experience! We’re so glad to hear that you found our team helpful and supportive during such challenging times. Megan truly is a gem, and we’re thrilled to know she has been able to assist you with your needs. If you ever need anything else, please don’t hesitate to reach out. We’re here to help!"

"Thank you, Tristie! I appreciate your kind review. I am glad to hear Danielle could answer your questions and that you enjoyed our customer service. Please don’t hesitate to reach out with questions. -Demetrike Wells-O'Brien State Farm Agent"

"Shiuan-Bai Ann, thank you so much for your support! I am thrilled you enjoyed our high-level service. If you have questions, please don’t hesitate to reach out. -Demetrike Wells-O'Brien State Farm Agent"

"Thank you, Yiran, for your kind words! We're thrilled Jack could assist you so efficiently with your renters and auto insurance needs. Please reach out to us if you need anything - Demetrike Wells-O'Brien State Farm Agent"

"Thank you, Hama! Thank you for your kind words. I am happy to hear that Megan was able to be helpful with your insurance needs. Please don't hesitate to reach out! - Demetrike Wells-O'Brien State Farm Agent"

"Thank you, Oded! I am glad we could help you and you had a positive experience working with us! Please don’t hesitate to reach out if you have questions. – Demetrike Wells-O'Brien State Farm"

"Hi Tannaz, Thank you for your review. I am sorry about your ongoing frustrations with your insurance premium, despite the thorough explanations my team has consistently provided. On May 7, 2024, you and your husband added a vehicle through our after-hours call center. You were understandably upset with the rate they provided, which prompted you to reach out to my agency when your next bill generated. On June 10, 2024, I met with you and your husband in person to discuss your premium concerns and conduct a comprehensive review of all your household policies. I’m pleased that we were able to save you money, and you both expressed satisfaction with the resolution. Before you left, you mentioned that your son would soon be getting his license and that you wanted to add him to your policy. I provided you with an estimate of how much your policy would increase when that time came, ensuring you were fully informed about how this would affect your monthly bill. On August 22, 2024, you officially added your son as a driver, which significantly increased your rate. You then reached out to my agency for an explanation regarding the increase. We clarified that this was due to having a youthful driver in your household and confirmed that your new rate was consistent with the estimate I provided on June 10, 2024. We explained that any changes you request for your policy will impact your overall bill. On October 25, 2024, you called my office to request the cancellation of your policies, effective October 11, 2024. My team member, Jack, submitted the cancellations as requested. It's important to note that you did not receive a "refund" from underwriting; rather, your balance was eliminated because the cancellations were processed (which can take anywhere from 3-7 business days). This is standard procedure and occurs every time a cancellation is submitted. The underwriters were not involved in this process since Jack had already submitted the cancellations. Throughout this entire process, my team and I have made every effort to set your expectations clearly, just as we do with all our clients. As reflected in our other reviews, our clients are very satisfied with the level of service we provide. As I have mentioned in every response to your emails, I am always here if you have any additional questions or would like to discuss this further. - Demetrike "

"Antwone, thank you for your support! I am thrilled to hear you had a positive experience working with Megan! Please reach out if you have any more questions. - Demetrike Wells-O'Brien State Farm"

"Thank you, Kailu! We’re so glad to hear that Megan provided knowledgeable and friendly service while helping you explore your coverage options. We appreciate your 5-star rating and support! -Demetrike Wells-O'Brien State Farm "

"Thank you for your wonderful feedback, Zack! We're thrilled to hear that we were able to help you save money and provide such a positive experience. We appreciate your recommendation and support! – Demetrike Wells-O’Brien State Farm "

"Thank you for sharing your experience! We're so glad to hear that Megan was able to help you with your auto insurance. Please don’t hesitate to reach out if you need further assistance! – Demetrike Wells-O’Brien State Farm "

"Anna, we’re so happy to hear that your interstate transfer of auto and renters insurance went well! It’s great that Megan was able to assist you, explain things clearly, and answer your questions. Thank you for sharing your experience, and welcome to Ann Arbor! -Demetrike Wells-O'Brien State Farm "